Lending Club - Rude customer service

218 of 238 Lending Club reviews

I received Email from Lending Club asking me to call them and when I called the cust.care rep Gary was rude, unprofessional and helpless.

His answer for my questions were only "I don't know what you are saying, I don't understand what you need" and than he just hanged up.

I think BBB has to be informed about terrible customer service the Lending Club provides.

Another problem - they asked several time to verify my bank account but I alredy did it at least twice.It looks like they did not update the information received daily and continue bothering customers with the same requests.

This review is a subjective opinion of a user.
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Product or service
Loan
Review category
Loans and Mortgages
review #459201 by
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Helpful? 5 Yes 5 12 No 12
Had the same issue 1 Yes 1
218 of 238 Lending Club reviews
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